SHIPPING

SHIPPING POLICY

We provide our customers with FREE SHIPPING ALWAYS without any minimum purchase amount! This allows us to send out your products FASTER!

Ready to ship orders will be processed 1-3 days after the payment is received.  If the item is in stock in our warehouse, it ships within 48 hours of receiving payment (Holidays may prolong shipping). Your items will ship from Las Vegas, Nevada.  Very rarely there may be delays in the shipment process that are beyond our control. Please pay close attention to tracking and allow extra time should a delay occur. 

Tracking information will be sent to you as it becomes available. Tracking updates may vary based upon your location and courier. 

Pre-order shipment estimates are provided upon the launch of an outfit. Please read our pre-order policy, which is at the top of the pre-order page.

When a specialty order arrives to our warehouse they are sorted, packaged and shipped via USPS First class or Priority mail. You will receive tracking and shipping information via email. Most orders arrive within 3-5 days. Sometimes a delay with USPS is possible that is beyond our control we apologize for any delays. Any order that are placed Friday, Saturday, or Sunday will ship Monday. 2 day shipping for specialty orders in stock is possible. 

Please check the status of your shipment here: 

https://tools.usps.com/go/TrackConfirmAction_input

SHIPPING DISCLAIMER

Once orders are accepted and processed by the courier, we are no longer responsible for any delays, loss of product, theft or any other intangibles that are beyond our control.

We encourage you to follow tracking notifications and be aware of the estimated delivery dates. Please collect your package from your mailbox or door step promptly to avoid theft. 

If your tracking states the item is delivered to your residence but you cannot locate your package, please check your mailbox, doorstep, porch, and any other place that is common for packages to be delivered. 

Also ask members of the household and neighbors to see if they have received your package. 

If you have followed all of these steps to locate your package and still cannot locate your item,  please contact USPS/designated courier according to order with your tracking number. Although unusual, your package may have been scanned incorrectly/undelivered and still in the possession of USPS or your designed courier. 

We truly understand the frustration this may cause. Please know these instances are not common, and we are happy to help you through the process to locate your package. 

We take pride in processing orders as quickly and precisely as possible and cannot be held responsible for loss, theft, or damage of item(s) once the mail courier is in possession of your package. 

RETURNS

At Aurora Bownanza we take pride in customer satisfaction! We gladly accept the return of any ready to ship item purchased within the last 14 days. Due to the nature of clearance items, these items are not eligible for return unless it is a defective item. If you feel that you have received a defective item, please contact us at Support@aurorabownanza.com

Items must be in unused condition, in the original packaging, and not washed to be eligible for return. 
Items must be returned in original packaging with tags still in place (if having any)
Aurorabownanza LLC reserves the right to deny refunds if items are not received within the 14 day time frame. 

 

There are no charges for returns within the 14 day grace period however shipment is at the customer’s expense. 
 

Items not eligible for returns are: 
Clearance Items
Customized Items
Gifts 
Holiday Items 
All Pre-Order Items

Approved returns will take up to 10 business days for the credit to be reflected to the original payment method. 

WE DO NOT ALLOW EXCHANGES 

We do not allow any exchanges at this time. If you would like a different size/item, please return the original item and place a new order online.

  • Black Instagram Icon
  • Black Facebook Icon
0